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My Ethics Pledge to You (ACA Code of Ethics)
To My Clients, I Promise…

  • I will accurately represent my skills, recognizing my limitations and only offering professional services that I feel competent to provide.
  • I will accurately represent what my practice is capable of in all marketing, advertising and promotional materials.
  • I will inform you of any conditions that I am aware of that could limit my effectiveness.
  • I will place your best interest first and foremost, making reasonably certain that I have the necessary skills and resources to provide the support needed before entering into a collaborative partnership with you.
  • I will clearly communicate the terms and conditions of our relationship, identifying the responsibilities of all parties, and documenting these provisions in a signed agreement.
  • I will honor my contracts, agreements and commitments.
  • I will only make commitments that are within my power and abilities to deliver.
  • I will accept responsibility for the work I do, admit mistakes and do my part to rectify any problems that arise.
  • I will maintain the highest level of professionalism, and refrain from misrepresenting any authority entrusted to me.
  • I will safeguard and protect any private and confidential information you entrust to me.
  • I will not release any of your information to any party whatsoever unless you give me explicit instruction or consent to do so.
  • I will ensure that electronic and hardcopy record disposal is handled in a confidential and secure manner.
  • I will do my utmost to protect your interests and reputation by conducting myself as a professional ambassador and representative of your business during the course of our work together.

To My Colleagues, I Promise…

  • I will be honest and accurate about my credentials, and not exaggerate, embellish or fabricate my professional history or competencies.
  • I will not intentionally partake in any activity, especially libel or slander, that could damage the professional reputation of a colleague.
  • I will make every effort to exercise due diligence in naming my business to ensure I am not infringing upon the legal trade name and trademark rights of another colleague’s established, pre-existing business. If such infringement occurs, I will immediately take steps to remedy the situation upon notification.
  • I will not engage in copyright infringement or theft of any colleague’s intellectual property.
  • I will not engage in unfair trade practices.
  • I will not solicit or unlawfully take clients from another colleague and will faithfully observe the legal and binding agreements I make in any subcontracting situation.
  • I will not take credit for the work and ideas of others. I will be sure to always give credit to those I have learned from and who have generously shared their knowledge with me.
  • I will be accepting of others’ opinions, values and beliefs and acknowledge they are as valid as my own.
  • I will not use any confidential information gained through my professional association with colleagues for personal benefit of any sort.

To the Virtual Assistant Profession, I Promise…

  • I will exercise and uphold the highest ideals of integrity, competence and professionalism in business.
  • I will utilize my knowledge and abilities to strengthen public awareness and understanding of the profession.
  • I will not engage in any activity or practice that would bring the profession into disrepute.
  • I will not take on any work I deem to be illegal, immoral or unethical.
  • I will diligently exercise truth, honesty and integrity in all areas relating to my business and professional responsibilities.
  • I will not engage in nor condone any illegal or unethical practices in the industry.
  • I will maintain professional competence, and continue to expand my professional knowledge and technical skills.
  • I will maintain accurate and sufficient business records.
  • I will know and respect existing laws pertaining to professional work and business, and always strive to keep abreast of such things as it is my duty as a responsible businessperson.

To Myself, I Promise…

  • I will do everything in my power to honor my value and worth as a human being and skilled, competent professional.
  • I will only do work that I enjoy so that I never “work” another day in my life.
  • I will always do my best, as doing my best not only benefits clients and reflects well on the profession, it gives me confidence, satisfaction and self-worth.
  • I will work only with my ideal clients. When I work with those who value and appreciate my services and skills, the positivity our relationship creates for one another also makes the world a better place.
  • I will strive to do good as I do well.